Privacy Policy

Welcome to Santepheap Dental Clinic ("Santepheap," "we," "us," or "our"). We are an ISO 9001:2015 certified dental clinic serving patients, expatriates, and international visitors across Cambodia. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website, mobile experience, and related services.

By creating an account, booking an appointment, purchasing dental products, messaging a dentist, or otherwise using our platform, you agree to the practices described in this policy. If you do not agree, please do not use our services.

We may collect the following types of information:

• Account information: name, email address, phone number, password (stored securely), profile photo, date of birth, language preference, and location details such as country, city, state, and postal code.
• Appointment and clinical information: booking details, preferred dentist or clinic, appointment history, treatment notes you share, and information related to in-clinic or video consultations.
• Communication data: messages exchanged with dentists or clinic staff through our chat and messaging features, including any attachments you choose to send.
• E-commerce information: dental products added to your cart, order history, delivery details, and payment-related information processed through our checkout flow.
• Technical and usage data: device type, browser, IP address, pages visited, search queries (such as dentist or product searches), and interactions with features like booking, video calls, and profile settings.
• Verification data: information used to verify your email or phone number when you register or update your account.

We use your information to:

• Create and manage your patient account and profile.
• Schedule, confirm, and manage dental appointments with participating dentists and clinics.
• Enable secure messaging and video consultations between you and your healthcare providers.
• Process product orders, manage your cart, and deliver purchased dental products.
• Send appointment reminders, order updates, account notifications, and service-related communications.
• Improve our website, search experience, and customer support.
• Maintain the security of our platform and prevent fraud or misuse.
• Comply with applicable laws, regulations, and professional standards.

As a dental healthcare platform, some information you provide may relate to your health or medical care. We treat such information with heightened care and only use it to deliver dental services, support your treatment, and operate our platform.

Please do not share more health information than necessary through messages or forms. Information shared during video calls or appointments may be recorded or stored only where required for care delivery, quality assurance, or legal compliance, and in accordance with applicable healthcare privacy standards.

We may share your information in the following circumstances:

• With dentists and clinics: when you book an appointment, message a provider, or receive care through Santepheap.
• With service providers: such as hosting, payment, messaging, video call, and analytics partners who help us operate the platform under contractual confidentiality obligations.
• For legal reasons: when required by law, court order, or to protect the rights, safety, and security of our users, staff, or the public.
• With your consent: when you explicitly authorize us to share information for a specific purpose.

We do not sell your personal information to third parties for their own marketing purposes.

Our website may use cookies, local storage, and similar technologies to keep you signed in, remember your preferences (such as language), maintain your shopping cart, and understand how our services are used.

You can control cookies through your browser settings. Disabling certain cookies may affect features such as login, cart persistence, or appointment booking.

We implement appropriate technical and organizational measures to protect your information, including secure authentication, encrypted connections where applicable, and access controls for staff and systems.

No method of transmission or storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. Please use a strong password and keep your login credentials confidential.

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.

Appointment records, order history, and communications may be retained for longer periods where required for healthcare, accounting, or regulatory purposes.

Depending on applicable law, you may have the right to:

• Access and review the personal information we hold about you.
• Update or correct your profile information through your account settings.
• Request deletion of your account and associated data, subject to legal and clinical record-keeping requirements.
• Opt out of non-essential marketing communications.
• Withdraw consent where processing is based on consent.

To exercise these rights, contact us using the details below. You may also request account deletion here. We may need to verify your identity before processing certain requests.

Our services are intended for users who can legally consent to data processing in their jurisdiction, or for use by a parent or guardian on behalf of a minor receiving dental care. If you believe we have collected information from a child without appropriate consent, please contact us so we can take appropriate action.

Santepheap operates primarily in Cambodia and serves local residents, expatriates, and international visitors. If you access our services from outside Cambodia, your information may be processed and stored in Cambodia or in locations where our service providers operate.

By using our platform, you understand that your information may be transferred to jurisdictions that may have different data protection laws than your country of residence.

Our website may contain links to third-party websites or integrate third-party services such as payment processors or video conferencing tools. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. When we make material changes, we will update the "Last updated" date on this page and, where appropriate, notify you through the website or by email.

Your continued use of Santepheap after changes become effective constitutes acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Santepheap Dental Clinic
• Email: info@santepheap.com
• Phone: +855 XX XXX XXX
• Location: Cambodia

For account-related updates, you may also visit your profile page after signing in.